I'm getting increasingly frustrated about not being able to access my online account. The account was set up when I originally ordered with an account no ending 01.
Then there was a problem with the order and it had to be cancelled and a new order placed (ending 02) and, whilst my services are up and running, there is now way to access the account online, it just keeps taking me to the defunct 01 account.
I have just had my second bill and my £4 a month reduction is not being applied, I have no way of getting into the account to report it or do anything about it.
Ringing customer services I just get into a spiral of transfer to transfer to transfer across several service agents, none of whom seem to know what to do. I have just come back from a holiday, having been told prior to this that my accounts would be synchronised "in the fulness of time" and they have not been.
Plus the payment date for my account is being moved about, making it difficult to make sure there are funds in the account as I requested the payment to be taken after my scheduled pay day.
The internet speeds are fast and reliable, but I don't feel valued in the slightest and the service/installation agents I originally dealt with cannot help. I was given an email address to contact but that has not brought a response either.
Please can something be suggested to sort this out? Help!
