Problem with switching to e billing

[emilynib]

I have tried to switch to e billing on the app, on my account and even tried to call but still no joy. I see a lot of people have the same issue. No one asked me when I set my account up and I definitely don’t want to pay £1.75 for a paper bill 

Marie 

[Akua_A]

Hi @emilynib 

Welcome to our community forums and thank you for your first post. Sorry to hear you are having issues switching to e-billing. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,

[Akua_A]

No problem at all @emilynib Glad to have been able to help 🙂