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Price rises

Glasgowgal
Joining in

Hi joined Virgin Media Broadband last September as there was a special offer for new customers for £15 a month for 6 months then it would be £35 a month after that.  Am trying to cancel account but just been going round in circles with customer service.  I had a conversation with them earlier today and told me that I would continue paying £15 until September 2025 but when I signed in to my account online it said the price would go up in March.  I took a screenshot of the conversation where it said about not paying anymore until next September but I'm confused and wondered if anyone could clarify this for me.  Thanks. 

1 REPLY 1

Joseph_B
Forum Team
Forum Team

Hey @Glasgowgal,

Every customer will receive an individual price rise specific to them. If you wish to discuss your increase further, you can reach us online (virg.in/contactvm), by calling 150 from your Virgin Media landline, or 0345 454 1111 from any other phone.

Customers will not receive a right to cancel as a result of this notification because this increase forms part of their Terms & Conditions with us. This was explained to customers last year when we introduced this contractual price change and we offered them a right to cancel without penalty. Customers who have joined since we introduced this policy were made aware of it when they signed up.
 
Joe