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Price change help

Joining in

I signed up for 1gb last night at £45 a month as a new customer, after the price being £41 all week leading up to it. I thought I'd just missed some kind of offer and went ahead at £45 but today I see the price is £41 again. I've tried ringing but without an account number or anything I can't seem to get through to see if I can get the price changed or cancel and sign up again at the lower price. Any help is appreciated


Forum Team
Forum Team

Hi Dlb3,

Thank you for your post and welcome to the community. 

I'm very sorry for any issue you've had in speaking with the team. 

To confirm, have you had your services installed yet or are you still awaiting that?


Super solver

If/when you get an account number you can use your 14 day cooling off period and start again. 

Cancel VM here
Complain to VM
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

I'm still waiting for my services to be installed, I have a self install kit being delivered on the 31st of this month.

Thank you for that information. It may be worth calling our Pre-install team via 0800 052 1734 to see if they can amend the deal. 

I cannot guarantee it but they maybe able to help.