The release of the latest monthly UK inflation figures, which saw the Retail Price Index (RPI) fall to 4.9% (down from 13.4% at this time last year), means that UK customers of Virgin Media and O2 can now confirm how much they’re going to be impacted by the operator’s next round of annual price hikes.
In case anybody has forgotten, since last year VMO2 has based their annual price hikes off the RPI (not the lower CPI figure, like most providers use) rate as published in February each year plus another 3.9% on top, which is typically then applied to customer bills from April. Put another way, existing customers can expect their monthly payments to increase by a total of 8.8% this year.
However, it’s worth pointing out that this only applies to service rentals (broadband and mobile), which means that O2’s device plans (e.g. the Smartphone in a mobile bundle) won’t be impacted. Furthermore, O2 customers whose plans started before 25th March 2021 will receive a price increase of RPI alone. In addition, the operator protects vulnerable customers from these hikes, which means that users on Virgin Media’s “Essential Broadband” social tariffs and “Talk Protected” landline customers are not impacted.
If you have recently joined or re-contracted and we have informed that you that your annual price rise will take effect from April 2025, you will not receive a price rise in April 2024.
PRICE INCREASES ARE CALCULATED ON CURRENT PRICE OF YOUR PACKAGE AND THERE IS NO EXIT WITHOUT PENALTY AS T&Cs CHANGED FOR 2024 (April) (for those in contract).
From:
https://www.ispreview.co.uk/index.php/2024/02/broadband-tv-and-mobile-price-hikes-set-for-virgin-med...
VM's help page:
https://www.virginmedia.com/help/prices
