on 14-02-2024 10:09
The release of the latest monthly UK inflation figures, which saw the Retail Price Index (RPI) fall to 4.9% (down from 13.4% at this time last year), means that UK customers of Virgin Media and O2 can now confirm how much they’re going to be impacted by the operator’s next round of annual price hikes.
In case anybody has forgotten, since last year VMO2 has based their annual price hikes off the RPI (not the lower CPI figure, like most providers use) rate as published in February each year plus another 3.9% on top, which is typically then applied to customer bills from April. Put another way, existing customers can expect their monthly payments to increase by a total of 8.8% this year.
However, it’s worth pointing out that this only applies to service rentals (broadband and mobile), which means that O2’s device plans (e.g. the Smartphone in a mobile bundle) won’t be impacted. Furthermore, O2 customers whose plans started before 25th March 2021 will receive a price increase of RPI alone. In addition, the operator protects vulnerable customers from these hikes, which means that users on Virgin Media’s “Essential Broadband” social tariffs and “Talk Protected” landline customers are not impacted.
If you have recently joined or re-contracted and we have informed that you that your annual price rise will take effect from April 2025, you will not receive a price rise in April 2024.
PRICE INCREASES ARE CALCULATED ON CURRENT PRICE OF YOUR PACKAGE AND THERE IS NO EXIT WITHOUT PENALTY AS T&Cs CHANGED FOR 2024 (April) (for those in contract).
From:
VM's help page:
on 14-02-2024 10:28
With respect it seems these days it is actually applied to the lower discounted amount (although this indeed wasn't always the case) :
"What if I have a discount?
If you have a discount on your package, we’ll take it into account and the annual price adjustment will be applied to the eligible discounted price."
14-02-2024 10:33 - edited 14-02-2024 10:36
that's interesting as my last one didn't and neither did everyone else's. I wonder if that has been changed for this year then?
I've amended the first post to include the VM URL you pasted, thanks.
on 14-02-2024 18:09
Thanks Corey for amending the subject line. I couldn't do it as option was not available.