Pre contract

[lilacjc]

I was looking at offers for upgrading my broadband. The increase in cost was more than I wanted to pay so I didn't continue any further.

I have now received two emails with pre contract documents stating that I have taken a new contract for 18 months with increased cost and an activation fee.

As this is something I have not requested can somebody assure me that my existing contract will continue as is please?

[Megan_L]

Hi Lilacjc,

Thanks for posting on our Community Forums, sorry you're concerned that you've accidentally started a new contract!

Pre-Contract documents are just previews of the offers you've been looking at, there is a button you need to press in order to consent to the deal. If you don't click this and accept the new package within a week then it's voided. 

You can also check that your contract is still the same on your MyVM Account 🤗

I'll send you a PM now so that I can give you the peace of mind you need though. 

Speak soon!

Meg