Pensioner paying almost £80 for landline and a few TV channels. No offers ?

[shazz]

My dad (82) is paying nearly £80 for his landline and a couple of extra TV channels.    I tried to get him a better deal from virgin just a few years ago and was told there was non on offer at that time, but they'd be coming soon.  Nothing happened, so he kept paying even as your prices went higher.

He's just had an operation,  not feeling too well, and he's just had his winter fuel allowance stopped too.   So he's not in the mood to haggle prices over the phone for hours (to probably be told no).   

What's the best thing for him - cancel virgin altogether and go elsewhere?  Or should he cancel virgin and get his wife to start a new contract ?  What would her price be for home phone and telly as a new customer?   They don't use the internet.  

[Ayisha_B]

Hi @shazz 

We can let you know what offers are available but will not be able to process any package change without speaking to the account holder.

If you are happy with that, let us know and we can PM 📩  you to grab some details.

Thanks

[shazz]

That's great.  Let me know the offers and I'll pass them on.  thanks.

[goslow]

If you set up a new account with a new account holder, beware of losing the existing landline phone number (even if VM claims you can transfer it). That has been the subject of regular complaints on here from customers doing similar to what is being suggested when setting up a new account holder. Any VM email addresses linked to the existing account would also go when the existing account closes.

[shazz]

Thanks goslow,  I'll keep that in mind.   

[shazz]

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[shazz]

Should I keep popping back here or do I have to wait till Monday now?  

[Ayisha_B]

I'm going to pop you a PM now @shazz 🙂