Forum Discussion

Alicefayer's avatar
Alicefayer
Joining in
5 days ago

Vulnerable pensioner left with no landline

My 87 year old Nans landline has been down since a power cut in the area since yesterday. This is her only means of communication. Spent over an hour on a phone to someone who could not help in any way. Rang again and managed to get an engineer sent out but not until 2 days time. Meanwhile my nan who lives alone now has no way of contacting anyone if she was to have an accident. Its not good enough

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    5 days ago

    Hi Alicefayer, thank you for your post and welcome to the Virgin Media Community.

    We're really sorry to hear about the situation your nan finds herself in.

    In order to see if we can bring the engineer visit forward, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,

    Daniel