2 weeks ago
Hi,
I ended my Virgin media contract in June but they took the payment for July and said that this is credit? On the last bill I got it said CR £67.99. Does this mean they’re paying the amount back to me? The bill date says 4 July 2024
. I have since moved away from this place so i read online that they will send a cheque to the address for this however I wont be there ??? Also is there any way I can get the money faster since it has messed up my budget significantly and I can't really afford to wait 30 days. Any help regarding this would be much appreciated
Thanks,
Mohsin.
2 weeks ago
Hey 7yvzKBxG, thank you for reaching out and a warm welcome to the community I am sorry to hear this.
Please remember we do bill a month in advance and bill right up to the day you get disconnected. Once this has happened we would get the kit back off you and send you any final payments, once this has been paid we would send any refunds out via cheque form within 45 days.
Matt - Forum Team
New around here?
2 weeks ago
How can i let them know of an address change of where to send the cheque ?
2 weeks ago
You should of let them know at the time of the the disconnection, did you do this?
Matt - Forum Team
New around here?