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Paid twice, manually and DD

Just joined

Hi, I hope someone can help me understand this, I accidentally paid twice via pay manually and after I did that a direct debit also took place on my bank, how does Credit works? Or is there any chance I can have it back to my bank account? Thanks!


Very Insightful Person
Very Insightful Person

Most likely scenario is that VM will not take next months Direct Debit. A VM staff member will get to your post in a day or two.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hey KenKen19, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

As mentioned below this is what would  happen.

It would just go as credit on the account, if you did want it back as a refund contact your bank and they will claim it back for you. 

Matt - Forum Team

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