Forum Discussion

anna2810's avatar
anna2810
Tuning in
2 years ago
Solved

Paid final bill in 2022 now IMFS are chasing me but Virgin tell me to ignore them!

Hi,  I was with virgin media from July 2021 to September 2022   i closed my account which Virgin have confirmed over the phone, paid the bill and have now been hearing IMFS 2 years later saying th...
cancelled
Debt collection
final bill
IMFS
payments
WIFI
  • japitts's avatar
    japitts
    2 years ago

    Are IMFS able to give any justification for their monetary demands? If not, that could be reported to the Police as demanding money with menaces. You could perhaps write to them, telling them this is no uncertain terms - and do so by signed-for delivery.

japitts's avatar
japitts
Very Insightful Person
2 years ago

Are IMFS able to give any justification for their monetary demands? If not, that could be reported to the Police as demanding money with menaces. You could perhaps write to them, telling them this is no uncertain terms - and do so by signed-for delivery.

  • anna2810's avatar
    anna2810
    Tuning in
    2 years ago

    They’ve sent me an email after I told them to contact Virgin directly as I was getting nowhere and they’ve sent me this; 

    ‘Balance Due: £36.30

    You recently raised a query on your Virgin Media account and we now have some information for you.

    Query response from Virgin Media:

    The customer has been sent bills detailing the overdue balance, there is no evidence to suggest we would credit it. Balance stands. Please collect. Thank you

    We have placed your account on hold for seven days.

    Please contact IMFS on 0113 511 2820 quoting 5024316.’

     

    Not sure if this counts as justification , was going to email and ask them to prove the debt but having trouble atm finding a template 😞

     

    Virgin seemed really helpful today saying they’d send me proof until I wasn’t sent anything! 

    thanks for your response though, really taking it in board and thinking how to go about it as quick as I can! Thank you

    • japitts's avatar
      japitts
      Very Insightful Person
      2 years ago

      If IMFS are referring you to VM for details of the alleged debt, but you have documentary proof that your VM account is clear and nothing is owed... I would say you have a slam-dunk case for telling IMFS to take a long walk off a short cliff. The legal terminology, I believe, is "debt is denied"

      Perhaps get a trusted friend to draft a letter, or go to Citizens Advice, but it's rarely a good idea to engage in a telephone conversation with outfits such as this. Do everything in writing, and keep things simple - they're the ones demanding money, the onus is on them to justify it.

      • anna2810's avatar
        anna2810
        Tuning in
        2 years ago

        Sadly the only confirmation I have was the man I spoke to on the phone, he did call from a legitimate VM number and I’m assuming the call was recorded, but no proof has been sent to my email or my phone which is setting off alarm bells once more!