Paid bill twice

[AndyMgf]

Hi, i paid my bill twice this month by accident as I paid though the mobile app and after card verification it timed out. So thought payment failed and went through the process again , when I looked at my bank there was 2 payments made . Can I get a refund? Thanks

[Tudor]

I believe VM do not do refunds, just add a credit entry to your account. Therefore you will not have to pay next month. Direct Debits are always the best and easiest way to pay.

[Matthew_ML]

Hey AdyMgf, thank you for reaching out and I am sorry to hear this.

I can see you've also spoke to the team about this.

However what Tudor is saying is correct, otherwise it would just come off next months bill.

[AndyMgf]

Hi, yes i did phone and speak to someone straight after it happened, the operator said that the duplicate payment would be returned to my bank within 48 hrs. 

[AndyMgf]

But it hasnt 

[Matthew_ML]

We don't offer refunds, and if the agent did do this it would take 3- 5 working days like any refund its not instant.

If you ring your bank up to start the claim they would be able to advise.