Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Overcharged

jk75
Tuning in

2 weeks ago

How can I speak to an actual person as I have been overcharged after agreeing my new Virginmedia package and given new monthly costs.

I have called 150 and 0345 numbers but all I get is a bot sending me around in circles.

Not happy.

0 Kudos
1 REPLY 1

Kath_F
Forum Team
Forum Team

2 weeks ago

Hi jk75, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've had issues after agreeing a new package. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

Kath_F ✨
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
0 Kudos
Top