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Overcharged

Jelias
Joining in

on ‎14-03-2024 18:28

My contract was coming to an end.  I renewed at a discounted rate but have been charged the out of contract rate.

Latest bill £51

I was expecting this:

Here's how your changes affect your next bill:

Your next bill will be generated on 26th March 2024

Your next payment is due on 15th April 2024

Your new monthly bundle cost is: £33.00*.

Your next bill will be £10.20* which includes CR £22.80 to cover your changes up until your next bill period.

No response from online chat.

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4 REPLIES 4

japitts
Very Insightful Person
Very Insightful Person

‎14-03-2024 18:34 - edited ‎14-03-2024 18:34

When did you renegotiate your contract? When was this bill generated, and what dates does it cover?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Jelias
Joining in
In response to japitts

on ‎14-03-2024 18:44

Bill date: 26 February 2024

Payment date: 14 March 2024

I negotiated 7 March 2024.

Your package for the next period covers 15 March - 14 April

Your Volt package 

£51.00

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Jelias
Joining in
In response to Jelias

on ‎14-03-2024 21:56

Just had a credit hit my account for the £51.

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Steven_L
Forum Team
Forum Team

on ‎15-03-2024 08:52

Hey Jelias,

Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you've had with your billing but glad that you have now been given the credit to resolve your issues. Please do let us know here on the forums, if you have any further issues. 

Kind Regards,

Steven_L

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