Overcharged

[Seren11]

Hi,

A deal was agreed on my package with your colleague Steven_L earlier this year. I am extremely disappointed to keep being regularly overcharged on the agreed deal. I have been significant overcharged on my latest bill, and I would like this to be put right as soon as possible please.

I have tried messaging Steven_L directly with the details, but unfortunately I have received a 'Community Moderation Message' back requesting me to post a new thread instead! Please may I request that Steven_L private message me to provide direct support. I hope assistance in resolving this matter will be provided soon.

Kind regards

[Alex_RM]

Hi Seren11,

Thanks for posting and sorry to hear there's some confusion with your package and pricing. 

I've popped you over a private message message so I can take a closer look at this for you.

Alex_Rm

[Seren11]

Hi Alex_Rm,

Thanks for posting. It is very disappointing that Virgin has overcharged me again.

I've popped you over a private message with the details you requested.

I hope assistance in resolving the error will be provided soon.