Showing results for 
Search instead for 
Did you mean: 


On our wavelength


A deal was agreed on my package with your colleague Steven_L earlier this year. I am extremely disappointed to keep being regularly overcharged on the agreed deal. I have been significant overcharged on my latest bill, and I would like this to be put right as soon as possible please.

I have tried messaging Steven_L directly with the details, but unfortunately I have received a 'Community Moderation Message' back requesting me to post a new thread instead! Please may I request that Steven_L private message me to provide direct support. I hope assistance in resolving this matter will be provided soon.

Kind regards



Forum Team
Forum Team

Hi Seren11,

Thanks for posting and sorry to hear there's some confusion with your package and pricing. 

I've popped you over a private message message so I can take a closer look at this for you.


On our wavelength

Hi Alex_Rm,

Thanks for posting. It is very disappointing that Virgin has overcharged me again.

I've popped you over a private message with the details you requested.

I hope assistance in resolving the error will be provided soon.