Overcharged by £62.67

[simon271]

Hi,

I've tried calling 150 but all I can get is a link texted to me to view my bill - there is no option to speak to anyone under the billing option.

We've just received our latest bill and there is an item

Netflix premium bundle until 30/06/2024
Subscription started: 21/06/2023 Subscription fee: £62.67

Until recently we paid for Netflix through our Virgin account and it was included on the monthly bill. Can someone please look into why we've been charged for the whole of last year's Netflix subscription when it was already paid and arrange for a new bill to be issued?

Thank you.

[Daniel_Et]

Hi @simon271, thank you for your query.

We're sorry to hear about the problems you've been having getting through to us 😔

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel