Outstanding balance

[L33bo07]

Hi I have an outstanding balance from 6 years ago and I’d like to clear the balance as it is impacting my credit score. No one at virgin media is willing to help as I don’t have my account number etc. can someone please help me so I can clear the defaulted account on my credit report 

thanks Lee 

[Molly_T]

Hi L33bo07 (Lee) 👋

Welcome to the community! Thanks for posting. 

Sorry to hear these concerns about your credit score, and an old outstanding balance. For us to offer further support will need to take a closer look at the account. We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞