Hi,
Recieved an email yesterday saying I have an outstanding balance on my account. The bill was already paid via direct debit and the app (now it’s back running) is also showing it’s paid.
Could a technician DM me to confirm the email was sent in error. I can’t get an answer from the chat or through on the phone.
Thanks
Hi...
I got a similar email this morning (and I also pay by direct debit)... Checked my account on virgin and it says there are no issues and everything has been paid... Confusing cos the email appears genuine... even had my account number...
I got through to VM and spoke to an advisor who told me there is nothing wrong with my account but they have an issue... It apparently started yesterday midday.. Their technical support are looking into the problem... Seems it has affected quite a few people.
Tony_
@tony _n dialled in I've got that same issue through email few mins ago regarding outstanding balance not gone in but it's sorted now 👍 just trying to work out why it was late we are set up via direct debit
Forum TeamHello Beacon95,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having we did have an issue with out system that was ongoing yesterday with similar emails stating that customers had not paid a bill or had outstanding amounts owed on their account. I'd be happy to take a further look into this for you to make sure all is okay on your account but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
Thanks!
Steven _L i got an email confirming it didn't get paid in and were in set up with direct debit strange how this as happened very strange I'm not the only one it seems Jonathan virgin customer
@bacon 95 got that same issue via email strange Jonathan
