I move from my fomal apartment in welwyn garden city to my new apartment in Hemel Hempstead on 15th of November 2023, and I contacted VM. of it the next thing the customers care lady said was i will pay £108 + £20 moving fees. I asked her £108 for what? She couldn't explained it. I disagree with the unexplained charges. She hung the call and later called back to apologise for her mistake and she said i will only pay a moving fees of £20. To my surprise when my bill came it was £128 instead of my monthly bill £27. I called virgin media customer service several times to complained about it, but nothing was done about it. My call was cut off several times. This month again I was debited £73.99 again claiming they gave me discount. instead of my usual £27 aggreed contract. When I checked my bill to know what the £128 stand for which are these below
Virgin TV 360 Box
Voicemail Free
Volt M250 Fibre Broadband
Weekend chatter
Mega TV
Telephone Line Rental
TNT Sports and moving fees
But to my surprise I did not request for any of these service. I dont have any of there service apart from Tv 360 box and Broadband in my apartment which i have being using from my previous address. I never agreed to any new contract with VM. why is my money been debited with no reason because i do pau with direct debit.Please I need advice on what to do because they are not ready to stop and refund my money. Because we have an agreed contract which I have never default in paying my money. They are charging me £108 without any agreed contract.
