Out of contract price negotiations

[orangejuice]

Contract ended beginning of the month and it’s the usual song and dance trying to negotiate a new price.
Price going up from £49.65 to £78+ and of course it will go up again in April.  
Three phone calls to three different advisors, and one online chat later and still no further forward! We were offered an ok price last week but because my husband ended the call to check with me, when I phoned again, they would not give that price. Some bull about different offers for that week! Always used to be able to negotiate a good deal but they are just not having it this time. Don’t know what else to do.

Anyhow, if I log in to my account online there is an offer which is ok. The advisor I spoke to on the phone says it’s the same package as we have got but I’m not sure.  
Currently have:

M125 Broadband. Mix TV and TiVo. Phone with line rental and talk more anytime. 
New offer is:

M125 Broadband. Virgin Tv360 and TV essentials. Phone with line rental and anytime chatter.

Any Virgin staff know if this is the same?

[japitts]

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@orangejuice wrote:

Is it worth getting the new one?

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A V6 is a clear upgrade on a TiVo - the hardware is much newer. A TV360 is different to a V6 - think Apple being different to Android, if you were able to choose between them on the exact same handset.

Comparing TV360 to TiVo is therefore 2 substantial changes - much newer hardware but substantially different software. Only you can decide whether those substantial differences are worth it, there's plenty of past threads on the subject which you can use the forum's search function to find. The migration is a one-way process.

[Kain_W]

Thanks for getting back to us orangejuice,

So we can investigate this matter further please expect a PM from myself.

The message will appear within the envelope icon.

Regards,