Forum Discussion

orangejuice's avatar
orangejuice
On our wavelength
2 years ago
Solved

Out of contract price negotiations

Contract ended beginning of the month and it’s the usual song and dance trying to negotiate a new price. Price going up from £49.65 to £78+ and of course it will go up again in April.   Three phone...
  • Daniel_Et's avatar
    Daniel_Et
    2 years ago

    Hi orangejuice, thank you for your response.

    TV essentials is the equivalent of Mixit TV, which is the package below Mix TV. Anytime chatter is the new term for Talk More Anytime and is the same package.

    If you have any further queries on this, please don't hesitate to contact us.

    Regards,
    Daniel

orangejuice's avatar
orangejuice
On our wavelength
12 months ago

Just an update. After 6 calls and one online chat, went for the online offer of broadband, tv360, tv essentials and anytime chatter. However, on the new contract there is no mention of tv360 or has there been any contact regarding installation date for the new box etc. I did screenshot the offer as we were going through the acceptance steps. Having read the previous comments though, I’m not sure I’m bothered.

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    12 months ago

    Thanks for getting back to us orangejuice,

    Regarding the accepted deal, are you still looking for the TV360 specifically?

    Let us know,

  • japitts's avatar
    japitts
    Very Insightful Person
    12 months ago
    orangejuice wrote:

    However, on the new contract there is no mention of tv360 or has there been any contact regarding installation date for the new box etc

    Your voluntary choice to convert to TV360 is totally separate from whatever bundle contract you've taken.

    If you have TiVo boxes, those are hardware-swapped to TV360. If you have V6, they are software-converted including an HDD reformat. Photos of the boxes are at https://www.virginmedia.com/care/tv-fault/which-tv-box 

    The two software platforms are substantially and fundamentally different, so do your research before requesting what the marketers readily call an "upgrade".