Out of contract price negotiations

[orangejuice]

Contract ended beginning of the month and it’s the usual song and dance trying to negotiate a new price.
Price going up from £49.65 to £78+ and of course it will go up again in April.  
Three phone calls to three different advisors, and one online chat later and still no further forward! We were offered an ok price last week but because my husband ended the call to check with me, when I phoned again, they would not give that price. Some bull about different offers for that week! Always used to be able to negotiate a good deal but they are just not having it this time. Don’t know what else to do.

Anyhow, if I log in to my account online there is an offer which is ok. The advisor I spoke to on the phone says it’s the same package as we have got but I’m not sure.  
Currently have:

M125 Broadband. Mix TV and TiVo. Phone with line rental and talk more anytime. 
New offer is:

M125 Broadband. Virgin Tv360 and TV essentials. Phone with line rental and anytime chatter.

Any Virgin staff know if this is the same?

[orangejuice]

Can you record/pause live tv/rewind on the TV 360 just like Tivo.

Unfortunately that’s 5 phone calls and one online chat about this now so don’t bother people. No decent discounts to be had for loyal customers and I’ve heard this from a few others as well who have tried but to no avail. Must be the new work ethic - give them nowt. 

[Zombiebait]

@orangejuice Yes, seems you can still do all that.  I found this outlined the TV360 pretty well and helped make my VM decision; https://www.virginmedia.com/help/tv/virgin-tv-360

[orangejuice]

Thank you. I’ll take a look at that. 

[bigguy283]

When i had my v6 tivo box replaced with the 360box  , i found it terrible, you could not pause,for more than 5 mins, and you could not access the 6 tuners, so no pausing of multiple channels, while watching others, on v6 box we could switch between tuners easily, and the TV control app also allowed us to watch recordins from our box on my pad,mobile and screen share on my big tv. THIS IS NOT AVAILABLE ON THE 360box

[japitts]

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@orangejuice wrote:

Can you record/pause live tv/rewind on the TV 360 just like Tivo.

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Yes, with caveats. Live TV and recordings can be paused, rewound and recorded exactly the same way.

One major difference is that V6 buffers live TV on all 6 tuners. TV360 only buffers on the live channel and any you're recording.

The comment by @bigguy283 about TV Control functions not being available is only partially correct - on TV360, the control functions are provided by the TV Go app. The reference to 5minute pausing may be confused with the 360-mini box which doesn't have a hard-drive and is indeed limited, but the master-box is not limited by this.

[bigguy283]

@ Japitts   As i said , the TV GO app . does not have the full functions of the TV Control app , and that is the deal breaker , not being able to access your recordings on your box and play them on ,another TV by screen sharing them from your android device!. And the series link editing is also very good on V6 box. etc. ALSO having your box on giving you 6 channels (your most or last used) always buffering recording in the background was so usefull, when you changed channel , you could rewind for 90 minutes if you wanted to,.

[orangejuice]

Just an update. After 6 calls and one online chat, went for the online offer of broadband, tv360, tv essentials and anytime chatter. However, on the new contract there is no mention of tv360 or has there been any contact regarding installation date for the new box etc. I did screenshot the offer as we were going through the acceptance steps. Having read the previous comments though, I’m not sure I’m bothered.

[Kain_W]

Thanks for getting back to us orangejuice,

Regarding the accepted deal, are you still looking for the TV360 specifically?

Let us know,

[japitts]

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@orangejuice wrote:

However, on the new contract there is no mention of tv360 or has there been any contact regarding installation date for the new box etc

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Your voluntary choice to convert to TV360 is totally separate from whatever bundle contract you've taken.

If you have TiVo boxes, those are hardware-swapped to TV360. If you have V6, they are software-converted including an HDD reformat. Photos of the boxes are at https://www.virginmedia.com/care/tv-fault/which-tv-box 

The two software platforms are substantially and fundamentally different, so do your research before requesting what the marketers readily call an "upgrade".

[orangejuice]

Hi. I just thought we would automatically be “upgraded” to the TV360 as that is what the new deal included.

Japitts we are ok with the TiVo box we have at the moment. Is it worth getting the new one? I’m a bit clueless when it comes to tech stuff.