on 17-11-2023 16:55
Hello,
I’m new and ordered broadband, the router delivery was supposed to be today (Friday 17 Nov). However, I can’t sign up to make an account as I don’t have an account number or area reference. So I’m unable to check on the delivery or contact anyone.
I need the broadband ASAP!
Please can someone help me?
on 17-11-2023 19:03
Hi @Lx2,
Thank you for your post and welcome to our community forums. We're here to help.
I'm sorry to hear that you're waiting on the delivery of your services. We wouldn't advise setting up an online account until the services have been installed and activated as you won't be able to do anything on the online account until then anyway. Have you had any contact today about the delivery?
Thanks,
on 17-11-2023 19:07
Hi Zach,
The only email I have received was the order confirmation on the 3rd Nov, and have heard nothing since. I haven’t received any delivery email, and since I can’t create an account I can’t check on this order status.
What should I do in this case?
on 18-11-2023 08:15
Hi Lx2,
Sorry for any confusion, I can't find any details for you so I've popped you over a private message.
Alex_Rm
on 18-11-2023 11:54
Hi there I have this exact problem too. Can I also have some help please
on 18-11-2023 15:15
Hi Sarah58,
Thanks for posting and welcome to or community 🙂
Sorry for any confusion regarding your package, so I can take a closer look I've popped you over a private message.
Alex_Rm
on 28-12-2023 09:51
Sorry to be a pain but I have also had this issue!
I have also not yet received the 2 Wi-Fi boosters the salesman said I’d receive 😞
on 28-12-2023 11:59
Hi @Csymes thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.
Please allow me to send you a PM so I can look into this further for you.
Kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks
on 28-12-2023 17:00
Hello Tom!
still yet to receive a PM from you!