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Ordered new broadband but can’t create account

Joining in


I’m new and ordered broadband, the router delivery was supposed to be today (Friday 17 Nov). However, I can’t sign up to make an account as I don’t have an account number or area reference. So I’m unable to check on the delivery or contact anyone.

I need the broadband ASAP!

Please can someone help me?


Forum Team
Forum Team

Hi @Lx2

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear that you're waiting on the delivery of your services. We wouldn't advise setting up an online account until the services have been installed and activated as you won't be able to do anything on the online account until then anyway. Have you had any contact today about the delivery?


Zach - Forum Team
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Hi Zach,

The only email I have received was the order confirmation on the 3rd Nov, and have heard nothing since. I haven’t received any delivery email, and since I can’t create an account I can’t check on this order status.

What should I do in this case?

Hi Lx2,

Sorry for any confusion, I can't find any details for you so I've popped you over a private message.


Hi there I have this exact problem too. Can I also have some help please

Hi Sarah58,

Thanks for posting and welcome to or community 🙂

Sorry for any confusion regarding your package, so I can take a closer look I've popped you over a private message.


Sorry to be a pain but I have also had this issue! 

I have also not yet received the 2 Wi-Fi boosters the salesman said I’d receive 😞 

Hi @Csymes thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.

Please allow me to send you a PM so I can look into this further for you.

Kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks


Hello Tom! 

still yet to receive a PM from you!