Ordered mix it TV on August 8th on line, got confirmation email, with 7-10 day timeline. Nothing since

[Zero2]

Called helpline, but told they could do nothing about web bas d ordered and to wait....nothing since and I don't know how to resolve it. Help!

[Matthew_ML]

Hey Zero2, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

If it was ordered online this can take up to 14 working days for the order to kick in.

Can I just confirm if you got an email at the time confirming this went through?