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Diane4060's avatar
Diane4060
Joining in
3 months ago
Solved

Ordered an upgrade twice

Hi, not sure if this is the right place for this but I ordered an upgrade for tv, broadband and phone today and I've somehow done it twice and had two different order confirmations and I'm just wonde...
  • Alex_RM's avatar
    Alex_RM
    3 months ago

    Hi Diane4060,

    Thanks for posting and welcome to our community 😊

    Sorry there's some confusion with your upgrade. If you've made two separate orders it would most likely be the last order you did that would then be updated on your account. 

    Online orders take around 10 days to be applied so it's not something we'd be able to see yet. Is the latest contract you received the wrong one?

    Alex_Rm

     

Alex_RM's avatar
Alex_RM
Forum Team
3 months ago

Hi Diane4060,

Thanks for posting and welcome to our community 😊

Sorry there's some confusion with your upgrade. If you've made two separate orders it would most likely be the last order you did that would then be updated on your account. 

Online orders take around 10 days to be applied so it's not something we'd be able to see yet. Is the latest contract you received the wrong one?

Alex_Rm

 

  • Diane4060's avatar
    Diane4060
    Joining in
    3 months ago

    Hi, thank you for the welcome 😊

    Both contracts were the exact same so I'll wait 10 days to see how it goes, but I'm feeling more at ease now, thank you.

    • Alex_RM's avatar
      Alex_RM
      Forum Team
      3 months ago

      No worries Diane4060,

      Pop back if you do have any concerns 😊

      Alex_Rm