Forum Discussion

Mallenvm's avatar
Mallenvm
Joining in
2 years ago
Solved

Order not showing

I am currently out of contract and decided to go online and see what renewal deals were on offer. I found one that upgraded my current package for the same price ( albeit have to resign for 18 months...
  • Kath_P's avatar
    Kath_P
    2 years ago

    Hi Mallenvm, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've had some issues when it's come to renewing online. Once any deal is accepted, it goes to a back office who then make the changes however this can take up to 14 days. You'll receive another email once the order has been fully processed. 

    If it's been over 14 days, please pop back and let us know so we can check things further for you. 

    Many thanks, 

Kath_P's avatar
Kath_P
Icon for Forum Team rankForum Team
2 years ago

Hi Mallenvm, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've had some issues when it's come to renewing online. Once any deal is accepted, it goes to a back office who then make the changes however this can take up to 14 days. You'll receive another email once the order has been fully processed. 

If it's been over 14 days, please pop back and let us know so we can check things further for you. 

Many thanks, 

  • Mallenvm's avatar
    Mallenvm
    Joining in
    2 years ago

    Thanks for getting back to me Kath_F.

    the order was placed on the 18th Feb, order number CH2060980012

    anything you could help with would be appreciated.

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      2 years ago

      Thanks for confirming that for us. 

      As it's been over the 14 days, it will be best for us to check a few things for you but in order to do that I will need to confirm some information with you to pass security. 

      I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

      Thanks,