Opt Out of Paper Postal Billing

[KVoice]

I would prefer to opt out of receiving paper bills by post. Bills by email to save paper will be fine and will cost less. I can find no option to deselect paper billing in MyVirginMedia. Please, can you advise me about how I can opt out of paper billing, and instead go paperless by receiving bills by email only. Thank you.

[Ilyas_Y]

Hey @KVoice Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues you are facing with the e-Billing you are facing. 😢
Please follow the steps here and let us know how you get along with the switch to e-Billing.

Kind regards,
Ilyas.

[KVoice]

Not helpful because my profile page does not contain any section nor any button headed 'Switch to e-Billing'. So, my problem about how I can switch to e-billing remains unresolved. I ask again, how do I switch to e-billing? Thank you.

[John_GS]

Hi @KVoice 

I'll send you a PM now to assist further.