Oops something went wrong - Renew contract

[stiffers]

Had an email through saying if I renew my contract I can get a discount, however I just get oops something went wrong. I cannot upgrade or do anything with my contract via the website or the app as I get this error. Been having this for a few weeks hoping it would go away but it looks like it’s staying this way. 

Any ideas?

[Martin_N]

Hi stiffers,

Thank you for your post. I'm very sorry to hear that isn't working for you. 

Have you been able to try this on different web browsers?

^Martin

[ABrowne]

Hi Martin_N,

The "Oops, something went wrong" error in connection with an email offering a discount for contract renewal sounds like the known problem discussed in the thread titled "20% discount offer misleading!" and several other recent threads.

[Martin_N]

Hi ABrowne,

Have you had that confirmed by another Moderator?

^Martin

[Cardiffman282]

Just to say I get the same any time I select the upgrade button when logged in. However if I just wait 10 seconds with the error on the screen it then finally loads the correct screen automatically. 

[ABrowne]

Hi Martin_N,

It has been confirmed by Ashleigh_C in this thread: https://community.virginmedia.com/t5/Managing-Your-Account-Cable/20-discount-offer-misleading/td-p/5..., and by  Tom_W1 in this thread: https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Renew-my-contract-HOW/td-p/5364235 Hope this helps.

[stiffers]

Definitely doesn’t work with other web browsers, definitely not something on my end as this has been going on ages.. 

[stiffers]

Wish this was the case for me but it doesnt seem to load at all

[Matthew_ML]

I am sorry to hear this, when you say its not loading is any of the page at all loading?

Also what is the email which is sending you this, could you send us a screenshot please?

When you click the link do you just see a spinning wheel? Cheers 

[stiffers]

This is all I get