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Oops something went wrong - Renew contract

On our wavelength

Had an email through saying if I renew my contract I can get a discount, however I just get oops something went wrong. I cannot upgrade or do anything with my contract via the website or the app as I get this error. Been having this for a few weeks hoping it would go away but it looks like it’s staying this way. 

Any ideas?


Forum Team
Forum Team

Hi stiffers,

Thank you for your post. I'm very sorry to hear that isn't working for you. 

Have you been able to try this on different web browsers?


Hi Martin_N,

The "Oops, something went wrong" error in connection with an email offering a discount for contract renewal sounds like the known problem discussed in the thread titled "20% discount offer misleading!" and several other recent threads.



Hi ABrowne,

Have you had that confirmed by another Moderator?


Super solver

Just to say I get the same any time I select the upgrade button when logged in. However if I just wait 10 seconds with the error on the screen it then finally loads the correct screen automatically. 

Cancel VM here
Complain to VM
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

On our wavelength

Definitely doesn’t work with other web browsers, definitely not something on my end as this has been going on ages.. 

Wish this was the case for me but it doesnt seem to load at all

I am sorry to hear this, when you say its not loading is any of the page at all loading?

Also what is the email which is sending you this, could you send us a screenshot please?

When you click the link do you just see a spinning wheel? Cheers 

Matt - Forum Team

New around here?


This is all I get