Forum Discussion

dandygordon's avatar
dandygordon
Joining in
5 months ago

Old non-Virgin email address associated with my primary account has been shut down

My primary account was set up years ago, with an @excite.com mailbox email address.  That external mailbox died a death many years ago.  I've just noticed that when I log into MyVirginMedia and try to view my primary account details now, it wants me to verify by entering a code that VM have sent to my old, defunct mailbox.  Obviously, I cannot access the verification code.  Does anyone know how to change the email address associated with the primary account?

account
primary
  • Gareth_L's avatar
    Gareth_L
    Forum Team
    5 months ago

    Hello dandygordon.

    Thanks for your first post and welcome to our community.

    Sorry to hear about your issues accessing your online account.

    Can I just ask if you still have active broadband services with us?

    If so, then we can look at updating your online account details from here with an alternative email address.

    Look forward to your reply.

    Gareth_L

    • dandygordon's avatar
      dandygordon
      Joining in
      5 months ago

      Hi Gareth_L,

      Yes, I still get broadband, TV and phone services from VM.  I'd love to update my primary account to use my main @virginmedia.com email address.  It'd make sense.  Thanks,

      Andy

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        5 months ago

        No problem and thank you for confirming dandygordon I'll get a private message across so we can take a look. 

        I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.