Offered a new contract with 6 months left

[leroyjenkins]

Hi,

I got an email saying my contract was up for renewal and when I log in, it says the same and offers me a pretty good deal. However, I am only 12 months into an 18 month contract. I have looked at the contract from last July and it says 18 months.

I contacted them and was told I was on a rolling contract as my existing one had expired but then I got someone else, it said I was still in contract until January.

I wouldn't mind renewing as it's a decent deal but don't want any issues of "early exit fee" if I take out a new contract.

Any help would be great, thanks.

[big-luap]

I usually wait until my last week. Ring them up and see if this offer will be for the next 18 months after your current ends.

[Ayisha_B]

Hi @leroyjenkins 👋

Welcome to our Community Forums and thanks for your post.

You can upgrade or make changes to your package at anytime but that would enter you into a new 18 month contract. 

Let me know if you have any further questions.