On the 27th June I received two emails from Virgin Media, one stating that there is a similar
package to my existing one for £148 instead of my existing package which costs £162.51.
We are a couple in our late 70s with a limited income so this would be a great help.
The second email informed us that our TV box needs updating or else we'll loose Sky Sports+
and that it's a free update so, I phoned 03454541111 and got through to Jason. I explained
to him that we are struggling financially and so having a similar package of £148 would really help.
He checked the emails they had sent me and said that he would do this for me.
I then asked him to update the TV box as we didn't want to loose Sky Sports+. He said that there would
be a charge so, I pointed out that the update was free. He then consulted his manager and informed
me that any charges would be waved. He said that everything is sorted for me. I thanked Jason and I
I told him that I was very happy with the outcome.
On the 29th June I received another email saying "YOUR ALL SORTED" but when I read the contents it knocked
me sideways. My new monthly bundle cost is now £166.00. Your next bill will be £200.44 which includes £4.49
to cover your changes up until your next bill period. There is also a one-off charge of £29.95 for installation or
activation. This is completely different to what I was told by Jason . Can someone from Virgin sort this out Please.
