Forum Discussion

ReggeB's avatar
ReggeB
Joining in
8 months ago
Solved

Not the contract price I agreed to

On the 27th June I received two emails from Virgin Media, one stating that there is a similar package to my existing one for £148 instead of my existing package which costs £162.51. We are a couple...
  • japitts's avatar
    japitts
    8 months ago
    ReggeB wrote:

    The second email informed us that our TV box needs updating or else we'll loose Sky Sports+

    I then asked him to update the TV box as we didn't want to loose Sky Sports+.

    Some serious alarm bells are ringing with these statements. I would want to know exactly what they mean by "losing Sky Sports+"

    I presume you have a TiVo or V6, and subscribe to Sky Sports. I have a suspicion they are referring to one of the multiscreen red-button facilities that are currently available on TV360, but not V6 - this is not an "update" to your TV box so much as a complete change of TV platform. And you won't lose anything by remaining on your current TV box.

    If VM are trying to get you to convert to TV360 by very unclear tactics, you need to ask plenty of questions here. Your choice of TV box should have no impact on any contract package you choose.

Zach_R's avatar
Zach_R
Forum Team
8 months ago

Hi ReggeB,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear that you're having some complications and concerns relating to a recently discussing bundle and your billing too. I'm going to send you a private message in a few moments, so please respond to that when you can and we'll take a closer look.

Thanks,
 

  • ReggeB's avatar
    ReggeB
    Joining in
    7 months ago

    Hi Zach, I've not received your private message as yet.