Not linking Netflix account to Virgin Media

[JAK92]

Don't suppose anyone knows if there's a way to sign in to Netflix on 360 box without it being linked and attempted to be billed through Virgin Media? I have the Netflix premium plan included in my EE contract but when I sign in on the 360 it constantly asks me to link it to Virgin Media bill when I don't want to anyway round it? 

[Lee_R]

Hi JAK92 thanks for posting and welcome back to our community.

Sorry to hear you're having difficulties signing into your existing Netflix account on our 360 box. Just to double check, you're taking the option to "sign in" and not "sign up"?  Also have you checked here and here to see if they have any answers?

Regards

Lee_R

[JAK92]

Hi, yeah checked both of those but still nothing I want the sign in option on my personal Netflix account which I get through my mobile provider but it wants to link the Netflix account to my Virgin Media account which I don't want will pop up with the options of Standard and Premium when I sign in with standard saying included and premium costing an extra £7(even though I have premium as part of Netflix sub with EE) just won't let me sign in without demanding that it is linked to the Virgin Bill 

[Lee_R]

Thanks for getting back to me @JAK92 and sorry that his has not yet been resolved. While I'm looking into this on your behalf, does the TV set your 360 is plugged into, have the Netflix app?

Regards

Lee

[JAK92]

Hi Lee

Hopefully it made sense tried to put my point across as easily as I could without it sounding gibberish 😂

Yeah, thankfully it does plus we have a Firestick too, just easier having it all in one box main tv, Netflix, Amazon Prime etc but if it's not something I can bypass I can use the TV app or Fire stick! 

[Robert_P]

It sounds like you may be using the sign up as opposed to sign in. There should be a 'Sign In' option if you could try that or screenshot the TV on the page?

Please ensure no details are included in your image.

[JAK92]

I'll take a photo tomorrow, definitely signing into my personal account just wants it to link to the Virgin Media account and bill us will show tomorrow! 

[Lee_R]

Thanks for getting back to us @JAK92. Please do send a screenshot, when convenient.

Regards

Lee

[JAK92]

Hi,

Well this is weird so I've opened it up to take a photo and it's logged me in automatically and took me to my profile and is now not showing the "link to Virgin account" so no idea what's happened there! But all seems to be sorted I think....

[Lee_R]

That's great news @JAK92 😀

Please do get back to us with any updates, if things change. Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R