Hi there @Mysticbip
Thank you so much for your post and welcome to the community forums, it's great to have you with us.
I am so sorry to hear that you have experienced this issue with your welcome letter, I'd be happy to take a closer look into this with you via a private message.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
