Showing results for 
Search instead for 
Did you mean: 

No welcome email

Settling in

Hi I joined VM on the 12th of this month and due to have installed this Saturday but I STILL am yet to receive a welcome email with my account details. I cannot speak to anyone on the phone and I am becoming increasingly frustrated with this. Please could you help me out with this?


Forum Team
Forum Team

Hi @michellec1306, thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have.