No verification email for 18 months

[WinnieH]

I joined virgin media 18 months ago. I know this because virgin is now telling me my current package contract is ending. However, despite multiple phone calls to the service team and many many promises to sort it out, I still cannot access my account because I have never received a verification email. From reading messages on this forum, it is clear it is a real problem. Can anyone help or should I just find a new provider?

[Client62]

Perhaps suggesting VM do not have the correct spelling of your email address.

[David_Bn]

Thanks for reaching out to us @WinnieH, and a very warm welcome to our Community Forums!

Sorry to hear of the lack of verification E-Mail received.

Lets see if we can help you on out on this, and get you up a running on our self-care portal.

Check out the envelope in the top right hand corner for a private message from me.

Thanks,

David_Bn

[David_Bn]

Thanks for working with me via our private messaging function @WinnieH, and I'm pleased we were able to have this one sorted for you.

Do feel free to report back to our Community Forums if you experience any further issues with the services, and we'll be on hand to assist you further where possible.

Thanks,

David_Bn