Forum Discussion

HelenC2's avatar
HelenC2
Tuning in
6 months ago
Solved

No response from the Sunderland complaints address.

I don’t know where to turn to. I cancelled my Virgin media contract in April during the cooling off period. I returned all equipment. The equipment was never opened or connected to Virgin service. S...
  • Cardiffman282's avatar
    Cardiffman282
    6 months ago

    Helen the VM forum team might be able to help.

    As I understand it some charges can still be applied to cover costs incurred by VM during the cooling off period but then you stayed disconnected and were also told no charges would be applied. You might want to secure the call recordings via a data request in the mean time. The link is below. 

Cardiffman282's avatar
Cardiffman282
Trouble shooter
6 months ago

Helen the VM forum team might be able to help.

As I understand it some charges can still be applied to cover costs incurred by VM during the cooling off period but then you stayed disconnected and were also told no charges would be applied. You might want to secure the call recordings via a data request in the mean time. The link is below. 

HelenC2's avatar
HelenC2
Tuning in
6 months ago

Thanks for your reply and those links. Will try requesting call recordings.

 

  • Zach_R's avatar
    Zach_R
    Forum Team
    6 months ago

    Hi HelenC2,

    Thank you for your posts and welcome to our community forums. We're here to help.

    I'm so sorry to hear that there's been some complications with a cancellation request and some disputed billing. I'm going to send you a private message in a few moments, so please respond to that when you can and we'll assist you further from there with this.

    Thanks,
     

  • Zach_R's avatar
    Zach_R
    Forum Team
    6 months ago

    Hi HelenC2,

    Thank you for getting back to me via private message. I'm glad that we were able to get your concerns addressed and resolved.

    Please do let us know if there's anything more that we can help you with.

    Thanks,
     

    • HelenC2's avatar
      HelenC2
      Tuning in
      6 months ago

      Thanks Zach, your assistance was greatly appreciated - it’s a shame that I didn’t get such a helpful response from other Virgin media telephone staff over the past few months.