I moved to an area which Virgin Media do not service. Therefore I was told by Virgin that I had to pay a cancellation costs of £243.39 by a certain date and then I can request a refund due to Virgin being unable to provide me with the service. Virgin have stated now 7 times that they are sending me a cheque for £243.39, with the first being 5 months ago. I paid the £243.39 because I didn't want me not doing what they said to affect my credit raiting, but now it's been 5 months. Their online complaint form does not allow me to complete it as I am no longer a customer.
Do not believe them when they are going to issue a refund and complaints over the phone go no where as I am still waiting on my refund.
The amount of time I have spent on trying to obtain this refund is ridiculas.
Does anyone have an email address that I am able to send a complaint to? I feel like I should try to complain one more time directly to them before complaining via omsbudman.
