No account or area number

[Chris1271]

I just purchased virgin media and received a contract without account no and area number hence I cant set up an online account. Please help. 

[Matthew_ML]

Hey Chris1271, thank you for reaching out and warm welcome to the community I am so sorry to hear this.

Normally this comes on all the pre paperwork, I will send you a DM now.

[ClayClay]

Hiya I'm having the same issue

[Matthew_ML]

Hey ClayClay, thank you for reaching out and I am sorry to hear about this.

Also a warm welcome, let me send you a DM now.

[verityp]

I have the same issue, please can you assist. I received a contract via email a month ago however have had no further emails from Virgin Media confirming set up date etc. I cannot use the phone line as I do not have an account number or area code as the initial email did not provide this.

[Beth_G]

Hi verityp

Welcome to the Community Forums. Sorry to hear you've had the same issue!

I'll drop you a PM now so I can help.