No account number or email

[oscarh276]

Hi, I am having the exact same issue. Received a box and started services at the start of last week (14th), but haven't received a welcome email, and can't register to set up payments or view my contract details.

Could you help?

Oscar

[oscarh276]

Please can anyone help. This was moved to its own thread, but no one replied to it.

[Molly_T]

Hi Oscarh276 👋 Welcome to  the community forum! Thanks for posting. Sorry to hear about your difficulties signing up for My VM! 

Are you getting any kind of error message or code when trying to register or log in to your My VM account?

It would be good to know if the email address you are using to register has previously been linked to a services account with us. (If this is the case, we will just need to get it transferred over to your current account so you can use this as your new login.) 
We will just need to send you a PM to confirm a few account details so we can take a closer look and offer support. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞