No access to my account

[Iryna2]

I can’t get the access to my account for more than 6 months. It’s a joke. The same problem like so many customers already mentioned before: can’t register the password. How this should be resolved if all requirements of the password were strictly followed and tech support via the chat raised the ticket but couldn’t help. Should I write the official mail? 

[Kath_F]

Hi Iryna2, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been having an issue with accessing your My VM account. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,