No Welcome Email or Customer Account Number

[RyanMaddox99]

Hi,

I just purchased the Gig1 Fibre Broadband pack. I have not received a welcome email, and do not have an account number or area reference. I am not able to track my order or change my delivery day without my account number, which I haven’t been sent. 

Please help.

[VM-Jon]

Hi @RyanMaddox99 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon

[Ayisha_B]

Hi @RyanMaddox99 

A warm welcome to our Community Forums and thanks for your post. 

I am sorry to hear you've not received your welcome email.

I'm going to send you a PM  to help you further

Hope to hear from you soon!

[Ayisha_B]

I've just noticed Jon also reached out to you @RyanMaddox99 but if you need anything else, let me know.