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No Welcome E-Mail

Watsonian25
Joining in

on ‎07-06-2024 13:23

Hi,

I recently got a text saying “Hi there. The email address we have for you no longer exists.
Sign in or register at virginmedia.com/myvirginmedia to update your sign in details to a verified email”. I went to log in and it asked for my account number and area reference from the welcome email. I haven’t received this and now can’t make the account.

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3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

on ‎07-06-2024 14:00

Just be aware of this Security Notice around "email messages"  Latest Phishing News 06/06/2024 - Virgin Media Community - 5529763

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Watsonian25
Joining in
In response to Adduxi

on ‎11-06-2024 08:53

Thanks, it isn’t a phishing one though. It was with the text to set up something for my broadband which they came out and did the other day. I have the same issue when trying to log into the app.

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Robert_P
Forum Team
Forum Team
In response to Watsonian25

on ‎11-06-2024 11:00

Hello Watsonian25

 

Thanks for contacting us in regards to the message received and problems setting up your online account. We appreciate you raising this via the forums and welcome to the community.

 

We're happy to help with this and I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

 

Rob

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