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No Welcome E-Mail

Joining in


I recently got a text saying “Hi there. The email address we have for you no longer exists.
Sign in or register at to update your sign in details to a verified email”. I went to log in and it asked for my account number and area reference from the welcome email. I haven’t received this and now can’t make the account.


Very Insightful Person
Very Insightful Person

Just be aware of this Security Notice around "email messages"  Latest Phishing News 06/06/2024 - Virgin Media Community - 5529763

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Thanks, it isn’t a phishing one though. It was with the text to set up something for my broadband which they came out and did the other day. I have the same issue when trying to log into the app.

Hello Watsonian25


Thanks for contacting us in regards to the message received and problems setting up your online account. We appreciate you raising this via the forums and welcome to the community.


We're happy to help with this and I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.