No Update since Upgrade

[Grantymc87]

I upgraded my package a week ago to 1gig and an unlimited O2 SIM card , had a confirmation email but haven’t heard a thing since, no sign of anything - is there any way of checking the status of my order ? 

[Sabrina_B]

Hi @Grantymc87 👋.

Thanks for reaching out to us, apologies you have not received any details of your order. So that we can provide you with any details, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

[Grantymc87]

Hi there, I have done this but still haven’t heard anything.