No Confirmation email received or account number for new account

[RichG60]

Hi I've just signed up to VM but I have not received a confirmation email or account number only a text message with pre contract details.

I've checked my spam / junk box but nothing there. 

Any help would be appreciated.

Thank you

[Ayisha_B]

Hi @RichG60 👋

A warm welcome to our Community Forums and thanks for you post. It's great to have you on board with us. 

I am sorry to hear you've not received your details.

I'm going to pop you a PM 📩 now so we can take a closer look into things. 

Speak soon!

[RichG60]

Hi Ayisha,

I've responded to you PM.

Thanks

[RichG60]

I've responded but haven't received a response. I appreciate it was the weekend. Whenever you get a chance please can you respond. 

Thank you

[RichG60]

I still haven't received a response. I responded immediately to the initial PM and then no further correspondence with Virgin.