Hi I re contracted a couple of weeks ago yo 350 broadband pakage. I and so got the free WiFi pods. Shouls have be £44 The pod haven't ben delivered. In and I was charge £66 for my recent bill.
I tryed online chat but no luck
Please can you correct my bill.
I have also notice my WiFi consistently cuts out recently so was surprised to see I was charge the full coat for the month as iv had to upgrade me 02 mobile phone to unlimited to use that as my WiFi is unreliable
Hi EmmaO
Welcome back to the community forums
Sorry to hear you're having issues with you renewal.
Did you renew your contract through your online account or directly with an agent? If you did this online it can take a between 10 - 14 working days to complete.
Did you receive a confirmation of the order. like a contract summary sheet/information sheet?
i ordered online on 9 may 24. I have recieved pre-contract in email. I recontracted 02 at same time so know it was done for volt.
