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New mobile telephone number updating the details impossible

Up to speed

Well I have a different mobile telephone number now and I thought to update/edit my personal id and accept let me edit.. says not possible try later.  I do not have a VM email address and use another which is quite acceptable to the system for billing , iinformation , emails from Virgin media and has been so for years.

The system will not let me update or edit my new telephone number ...says not possible try later ..I have tried several times without any success ... any person out there with more knowledge than me please could tell how to complete this basic change ,, ?


Forum Team
Forum Team

Hi @Alby41 thanks for your post here, although I'm sorry to hear of your concerns in attempting to change your contact details.

Please allow me to send you a PM so I can look into this further for you, kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks


Up to speed

Still not letting me put my new M/T/No into account information ... who cares ?



Hey @Alby41,

Welcome back to the Community Forums and thank for the post.

Sorry that you are still having this issue, I would like to go about looking into this further with you to see what we can do for you with this, for me to do this I will be sending you some questions via private message.