New kit is not delivered & haven't received account number and reference number

[anaplak321]

I have the same issue my self install kit was suppose to be delivered 31/1/2024 and still not delivered. 

 Order reference:
CH2059*****

I need to have broadband starting on 14/2/2024 or 15/2/2024.

[VM-Jon]

Hi @anaplak321 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon