New install- how soon can you upgrade the package?

[steveh70]

Hi folks,

I had a new install on Saturday and all went smoothly. I was told it was a 500mb connection by the rep who called at the door when i signed up for VM, but now having checked my contract its 350.

How soon can you upgrade the line? I assume its after the 14 day cool off period?

Any help welcome, Thanks

[steveh70]

Hi folks,

I think i posted this question in the wrong sub forum! anyway, ill cut and paste it...

I had a new install on Saturday and all went smoothly. I was told it was a 500mb connection by the rep who called at the door when i signed up for VM, but now having checked my contract its 350.

How soon can you upgrade the line? I assume its after the 14 day cool off period?

Any help welcome, Thanks

[Daniel_Et]

Hi @steveh70, thank you for your post.

We're sorry to hear your expectations haven't been met in relation to the broadband speed to which you've been subscribed 😔

Were you given anything in writing to confirm what the sales representative told you?

Once we've got clarification on this, we'll be able to confirm what we can do for you. 

Please pop back to us at your earliest convenience.

Regards,
Daniel

[steveh70]

Hi,

Sorry for the late reply. Im not overly worried about the mix up, but would like to upgrade to the 500 package as it is still a good price if on offer.

I cant seem to do this through the account and the chatbot takes me around in circles! 

any help appreciated,

Thanks