New customer questions

Hi folks,

Hoping someone here can help - I haven't got the stomach to go through the messaging service after the debacle of the last few days since joining - hopefully teething problems!

Firstly we signed for a TV and broadband package on 13 July and were expecting to receive all the equipment on 16 July - however only the router arrived with no TV box.

Long story short, I've been back and forth with support with conflicting info about when the 360 box will arrive, but have been assured today that it will be here within 5 working days.

My questions relate to our first bill:

1. Will we be charged the full package price for the first month even though we have been unable to access Virgin TV? (The broadband is up and running with no issue)

2. Can someone explain why the month 2 charge is considerably more than the package price? (Details copied below)